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| Air India pays London NRI Euros 1200 compensation for cancelled flight |
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 Air India has paid a 72-year-old London resident Euro 1,200 (around Rs 80,000) in compensation for not informing him about the cancellation of his flight. The airline had to cough up the amount following an order from the UK's Air Transport Users Council. London-based Ambika Prasad Dutta and wife Chitra had booked tickets on Air India's London-Kolkata flight, now withdrawn, on 30 November, 2006. "We had booked the tickets seven months in advance. It was a special trip for us as we were to attend two weddings in our family," Dutta said. The flight was finally cancelled but Air India did not convey the information to Dutta. "We were kept me in the dark about the development though the norm is to inform passengers well in advance about any cancellation," Dutta said. On reaching Heathrow airport, Dutta contacted the airline and was accommodated on a Jet Airways flight the following day. Dutta and his wife reached Calcutta via Delhi two days later but both weddings were over by then. Dutta wrote to Air India narrating the harassment he and his wife went through. Back in London, he got in touch with the Air Transport Users Council, a grievance redress forum for air travellers in the UK. The airline initially refused to pay the compensation. "It agreed much later, after the council posted the incident on its website," Dutta recalled. He received the money a few days back. "It is not always possible to call all passengers because some don't give us their contact numbers," said an Air India official. - Agencies Related Articles:
Last update: 25-05-2009 22:50
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